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General Information

Purchase Orders (POs): All POs must be submitted in writing via fax, mail or email to the factory. The factory will correct any pricing without notification. Special pricing, price quotes, promo codes and/or coupons must accompany your PO; otherwise your order will be billed at current catalog pricing. Credits will not be given if these don’t accompany your PO. In order to correctly follow your custom imprint instructions, we require that all pertinent information relating to your artwork or logo be sent together and be included in writing on your PO.

Pricing Note: Prices are subject to change without notice. We cannot be held responsible for any inaccurate data in any of the industry search tools such as ASI, ESP, Sage, etc. Website (www.megafastline.com) pricing prevails.

Reorders: Reorder setup charge: $28.75(g). Art will be held on file for 2 years. After 2 years normal setup charges will apply. Your previous PO number or our order number must accompany all reorders. The factory is not responsible for difference in ink color, if you do not provide us with a sample from the previous order. 

Ordering Catalogs and Flyers: You may order up to 20 catalogs or flyers at no charge. Call for pricing on larger quantities. 

Blank Items: You may order blank items at end quantity pricing. Must be purchased in full case quantities, $50 minimum orders. Call factory for quantities. Glass or ceramic products are not sold as blanks.

Self Promotions: For distributors’ self promotions, any item may be ordered at end-quantity pricing (minimums apply, contact customer service). Distributor is responsible for setup charges, shipping charges and any other charges that may apply.

Sample Requests: We will be glad to send random samples at no charge. Sample requests must be faxed or emailed. Unless specified, all samples will be shipped ground. If air shipment is needed please provide us with your Fed Ex account number to ship the items third party. We ship exclusively Fed Ex. Please mark clearly if sample is needed in a rush.

Speculative Samples: Available for $50(g); normal screen charges, art charges, etc. still apply. Any revisions or changes to original spec sample will result in additional screen and/or art charges. Due to variations in products, inks, etc., from the production of the spec sample and the actual production of your order, a slight variation may occur, but this is within current industry standards.

Case Quantities: All products are sold in case quantities.

Payment / Terms

Payment Terms: All customers are asked to prepay their order in full until terms have been established. Your order is on hold and not complete until payment is received. Your production time starts when payment and art approval are complete. 

If you would like to establish net 30 terms with our company, please send a complete and signed credit application for consideration. (A credit application can be found on our website.) Please allow 5-7 days for processing; some exceptions may apply. Any account that falls past due will be placed on credit hold. Any in-house orders or new orders will be on hold until the account becomes current. Any companies not having appropriate credit will remain on prepay status.

Returned Checks: There will be a $43.75(x) charge for returned checks due to insufficient funds. All future orders will need to be accompanied with a money order or cashier’s check.

Credit Card Information: We accept Master Card, Visa or Discover. 

Production/Rush Service

Production Time: Standard production time for one-color imprint is 5 business days after payment and art approval are received. Please call the factory to confirm availability of inventory prior to submitting orders. We will do our best to accommodate any rush orders at no additional charge, with the exception of MEGACC, which incurs a rush charge of $25 or 25% of the order before shipping, whichever is greater.  Please clearly specify on PO the actual date needed for all rush orders. Rush service may not be available on all products during peak periods.

Imprint Area: The maximum imprint size for each product is listed with the product. Unless stated in writing on your PO, we will use the maximum imprint area for the product ordered. Please state on your PO if you do not wish for your art to be maximized.

Printing Distortions: Due to the tapered shape of some products, distortion may occur on some logos, designs, and geometric shapes and will be considered acceptable and within current industry standards.

Wraparound Imprint: Unless otherwise stated on product page, most items include a 1-side, 2-side or wraparound imprint as long as the same imprint color is used. If not requested on your PO, only side one will be imprinted. Due to the shape of some products geometric shapes and/or logos may be distorted and wraparound imprint may not be offered.

Two-Color Imprints: Two-color imprint is available on selected items only. Please call prior to placing your order for pre-approval on all two-color imprints. Factory reserves the right to refuse any two-color order that we feel would not produce a quality product. There is a possibility of mis-registration of approximately +/- 1/32” of each color in any direction. Two-color imprint on side one only. Side two may be one of those colors. Minimum 8 day production time on two-color jobs. Minimum order of 144 required. There will be an additional setup charge and run charge. 

Profane or Vulgar Art: The factory reserves the right to refuse printing any artwork that contains profane logos, designs, or words.

Changes: Changes made to an order already in process, but not in production, will incur a $25(g) charge. Any changes made to an order after it has been received at the factory, must be confirmed in writing or by fax. Changes cannot be made to orders already in production. 

Cancellations: All charges incurred prior to the cancellation of an order will be invoiced. Minimum charge of $45(g).

Overruns and Under-runs: All orders are subject to overruns or under-runs of 5-10%. We will ship and bill for the exact quantity shipped.



PMS Ink Colors: PMS color matching is available for all glass and ceramic products with a $50(g) PMS match charge. While we can not guarantee an exact match, we strive for the closest match possible.

Click Here to View Standard Imprint Colors.

Ink Color Changes: There will be a $25(g) charge per ink color change. Catalog minimums and full case quantities apply.

Ceramic and Glassware: Non-vitrified stoneware products are not deemed acceptable for restaurant use with repeated washings in commercial dishwashers. Slight variations and tiny imperfections in glassware and ceramics are not considered flaws. Variances in height, diameter and other dimensions as well as glaze, colors, pockmarks, etc. are within acceptable industry standards. Ounces and weight will vary and should not be used as a standard of measure. Please allow a tolerance of +/- 5% for ounce capacity variances. 

Metallic Imprints: Metallic inks maybe used at no extra charge. Metallic imprints are microwave safe. 

Imprint Colors: Many standard imprint colors are available, Click Here to View Standard Imprint Colors. PMS color matching is not available. 

Prop 65: The factory decorates product using imprint methods that comply with the U.S. Food & Drug Administration (FDA) guidelines for heavy metal release standards.

Washing/Cleaning: Hand washing recommended. Avoid the use of commercial detergents and abrasive cleaners which can damage any imprint as can dishwasher use. Products are not intended for use in restaurant environment.



Shipping: We ship exclusively via Federal Express Ground and Express Saver. Factory is not responsible for the delay of orders for any reason from any carrier. Orders are shipped at the buyer’s risk and are shipped uninsured. If you would like items to be insured during shipment for the amount of the purchase, please request “extra shipping insurance” on your PO and provide us with the total amount of insurance you desire. Please specify the deadline date or in-hands date on your PO. The factory is not responsible for delays of your order resulting from negligence of the carrier, strikes, acts of God, power failures, weather conditions, etc. The factory reserves the right to ship orders by overnight service to meet your in hands date, and extra charges will be added to your invoice.

Unless otherwise specified, all shipments will be sent freight prepaid. The factory reserves the right to submit additional freight billing from the carrier after the original invoice is issued for miscellaneous fees including, but not limited to, inside delivery charges, residential delivery charges, address corrections, redelivery charges, etc., billed by the carrier. The factory does not guarantee freight estimates and will not be responsible for the final billing.

Third-Party Shipping: If you wish to ship under your own Fed Ex account a $5(x) handling fee per box will apply. If you elect to ship via any other carrier you will be responsible for scheduling the pick up and the same $5(x) handling fee will apply. You will need to provide the factory with the appropriate shipping labels. We will notify you when your order is complete and ready for pick up. If you are shipping via truck line we must also have a copy of the bill of lading 24 hours prior to pick up. Any customer arranged shipping that has not been picked up within 3 business days will incur a holding fee (up to $25 per day) based on the size of the order.

Oversized Packages: Oversized packages will require extra shipping charges as per Federal Express oversize and dimensional weight categories. Quantities per case, shipping rates, carton weights and dimensions are subject to change without notice.

Repacking Charges: There will be a charge of $7.50(g) per case for repacking all glassware and ceramic items.

F.O.B.: Factory in Missouri.

C.O.D. orders: C.O.D. orders are not available.

Drop or Split Shipment: There will be a $10(g) charge for each drop or split shipment after the first drop ship address. Drop or split shipments must be in full case quantities. If the distributor requests a sample of their order to be shipped to them, there will be a drop ship charge of $10(g) for the 2nd shipping location plus applicable shipping charges. The factory is not responsible for any damaged order reshipped from the first drop ship point.

Claims: Please check your order immediately upon receipt. All claims must be reported within 10 calendar days upon receipt of goods. Customer must retain any damaged or broken goods for inspection by carrier. You may be asked to submit a digital image of the product in question. We reserve the right to either credit or remake product. 

Postal Service: There will be a minimum $100(g) charge for special handling of parcel post shipments. If your order ships Express Mail or Priority Mail there will be a handling charge of $50(g). The factory is not responsible for lost, delayed, or damaged goods shipped via Postal Service. Unless stated on your PO, order will be shipped uninsured.

Returns: Shipments returned without an assigned return authorization number will be refused. Any unauthorized returns will be shipped back to the distributor, and additional shipping charges will be billed to the distributor.

Trademarks / Designs: Customer is solely responsible for ALL laws regarding trademarks, patents, licenses, rights of privacy, or similar rights or protections. All copy, artwork, or other material submitted to the factory by the customer or distributor will be in full compliance with all laws applying to trademarks, service marks, patents, licenses, rights of privacy or similar right of protection. Logos on the product in this catalog are depicted only to show decorating capabilities of the factory. 

Licensed artwork may require a written release, and customer and/or distributor is liable for all licensed artwork. The factory disclaims all liability for non-compliance with these laws.

Right to Promotion: Unless otherwise specified in writing, at the time your order is placed, we reserve the right to use any item produced by us for display and promotion. Many of the imprints that appear in our catalog are actual samples of orders we have produced for our distributors; however, their presence does not constitute endorsement. Some Images shown on product samples are not available for print.